AGI rejection help
An AGI rejection means the information used to verify an electronic signature did not match IRS records.
Read the guide →REFUNDIQ · TAX REJECTION HELP CENTER
Was your tax return rejected?
Start with the message from your filing software. Find the matching issue below, review the information you need, and take the next step with confidence.
RefundIQ live help · 0:35
Watch: Tax return rejected?
Still need help with your rejected return?Call RefundIQ Tax Help
844-754-1040
This brand Reel depicts a taxpayer seeking help with an AGI rejection and a support representative reviewing the issue. Use the guides below to identify your code and the records to check before you call.
Dramatized brand illustration; no refund or acceptance result is promised.
Read the video summary
- A taxpayer sees an AGI rejection and seeks support.
- The Reel illustrates reviewing the rejection with a support representative.
- Identify the code and the records you need to check, or call RefundIQ Tax Help.
Continue with the written guide below for details and official IRS sources.
Browse the RefundIQ video library →Choose your rejection issue
IRS reject-code lookup
Use the complete code from your filing software.
Read the guide →Dependent rejection help
A duplicate-dependent rejection can mean the same Social Security number appears on another accepted return.
Read the guide →IP PIN problems
An Identity Protection PIN is a six-digit number issued by the IRS.
Read the guide →1095-A rejection help
F8962-070 generally means IRS records indicate that advance premium tax credits were paid and Form 8962 is needed with your return.
Read the guide →SSN already used
Read the full rejection to find out whose Social Security number is involved and how it was used.
Read the guide →Related IRS notice help
If the IRS accepted your return but is reviewing income or withholding, use the IRS refund-review guide for CP05, 4464C and document-response notices.
If the IRS sent a letter asking you to verify your identity and return, use the IRS identity-verification guide. A verification request has its own response route and is different from an e-file rejection.
Before you resubmit
- Save the full rejection message and confirm the tax year.
- Review each error and gather the relevant records.
- Correct the return in your filing software, then check for an IRS acceptance confirmation.
These guides explain common issues. The IRS resources linked in each guide provide the underlying instructions for your situation.
Why was my tax return rejected?
Can I still get my refund if my tax return was rejected?
Yes. An electronically filed return that was rejected has generally not been accepted for processing yet. The rejection usually needs to be corrected and the return retransmitted before the IRS can process it.
Does a rejected tax return mean I did something wrong?
Not necessarily. Tax returns can be rejected because information on the return does not match IRS records, required information is missing, or another return has already used information such as a Social Security number.
What should I do after an IRS e-file rejection?
Save the complete rejection message, identify the reject code or explanation, verify the information connected to the rejection, make any appropriate correction, and retransmit the return through your filing software.
Why does the IRS keep rejecting my prior-year AGI?
An AGI rejection usually means the amount being used to verify the electronic return does not match the prior-year information the IRS is using. Review the complete rejection message and verify which taxpayer's prior-year AGI is involved.
Can RefundIQ help with a rejected tax return?
RefundIQ Tax Help provides information and assistance for taxpayers trying to understand common IRS e-file rejection problems and determine what to review next.
Need help with your rejection?
Have your tax year and reject code ready. We can help you understand what to review next.
Call 844-754-1040Need personal help with a rejection shown by your filing software? Explore RefundIQ support for tax-software rejection issues.